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POSTAGE WORLDWIDE: 5% OFF! EVERYTHING IN STORE: 5% OFF! DISCOUNT CODE: DBAMOUU OFFER VALID BY THE END OF JUNE 2017.


ORDERING INSTRUCTINS



MAIL PAYMENTS and CORRESPONDANCE TO:

Agonia Records
P. O. Box 273
64-920 Pila 1
Poland

We are not responsible for lost, stolen, and damaged packages. We are not responsible for mistakes in delivery caused by post or a spedition company. If you have doubts ask about insured shippment. We do not accept returns or exchanges. We cannot accept responsibility for lost or stolen payments in the mail either.


PLACING AN ORDER

Once an order is placed, you will receive a confirmation mail with your final order, total amount to pay and payment details. If you place two or more seperate orders in a row, we reserve the right to combine them and send as one order.


PAYMENT METHODS

*Cash [Well concealled, no coins. US dollars, Euro and British Pounds only. While sending cash in a letter remember to send an ITEMIZED LIST with your payment and shipping address.]

*Bank Transfer

*Western Union

*Paypal

*I.M.O. and checques are not accepted!

-Choosing PayPal as a method of payment we charge online payment fee + 4,5% of total value of your order.

-Choosing bank transfer as a method of payment you will be charged bank fee + 1,5 euro / 2 USD for an order. The fee is stable and it does not depend on the size of an order.

IMPORTANT: if you want to change method of payment please, contact us first via info@agoniarecords.com


SHIPPING RATES:

Shipping rates depend on a region of shippment and total weight of ordered items. The system calculates the shipping rates automathicly. If a customer places a few orders separatelly and pay for each separatelly, and items are available at the same time, we will combine all orders and ship everything in one package without refunding shipping costs paid for multiply orders.

FREE SHIPPMENT:

*EUROPE - orders over 200EURO

*NORTH AMERICA & AFRICA - orders over 250EUR or US$350

*SOUTH AMERICA & ASIA - orders over 300EUR or US$400

*AUSTRALIA & NEW ZEALAND - orders o ver 500EUR or US$650

The "free postage" orders are sent via economy registred mail only. If you choose another shipping option you'll be charged difference bewteen price of economy mail and the option you choose.


SHIPPING TERMS

All orders are being sent during 4 working days after reception of payment. However sharp shipping date is set once order is accepted. We do not ship orders during weekends and holidays in Poland. Orders including "pre-sale" items are being shipped during 4 working days counting from the day all "pre-sale" items are physically available in our shop. The term of availability is always a subject to change.

Please, pay attention that economy mail overseas (North America, South America, Asia, Australia and New Zealand) - boat - takes around 7 - 10 weeks to be delivered (sometimes it can take even a bit longer). Economy mail in Europe takes around 2-3 weeks except Spain and Israel where economy mail sometime takes up to 6-7 weeks. Priority mail takes around 7-10 days everywhere. We recommend choosing priority mail as a method of shipment overseas. 

We are shipping via Polish Post worldwide. In most of the European countries we can ship also using DPD (courier).

IMPORTANT: You will receive authomatic confirmation of your order and later on you will be notified once your payment is received and when your order is posted. You can check tracking number of your order(s) in your profile. If there are any problems, questions or comments contact us via info@agoniarecords.com. If a problem pop ups we will contact you as well.


COMPLAINTS


All complaints must be placed during 14 days after your order is received. In case your complaint will be accepted all replacements and / or return of cash will be done during 14 working days counting from the day the complaint was accepted. All complaints must be sent to complaint@agoniarecords.com.

We are not responsible for damages caused during transportation. All complaints about packages damaged during transportation must be made while receiving a shippment to the representative of the company delivering the package. If your package was received without complaint we will not accept your futher complaint.

Placing an order in our webshop means that you accept all rules and conditions of ordering set on the website in the regulations above.

You can track down all registred shippments and packages at this address: http://sledzenie.poczta-polska.pl/.

RETURNS

You have the right to return purchases withn 14 days. This period starts from the day you receive your order. You must return the goods to us at your own expense. Please wrap and box goods carefully to prevent damage. Please note that you may not cancel any goods ordered from us where any audio or video recordings software has been unsealed by you.

You'll receive a refund for your order as soon as possible, but no later than 14 days after the cancellation of your order. However, we reserve the right to postpone the refund until arrival of the goods.


CORRECTING (OR ADDING TO) AN EXISTING ORDER

Orders placed in the webshop are valid and can only be changed during the time in which the status of the existing order has not yet changed to 'accepted'. Past that point an existing order cannot be modified (by adding or removing items). If you'd like to correct or change an existing order (that hasn't been accepted yet), please send an e-mail to complaint@agoniarecords.com with the number of your order and your full name in the e-mail topic.


PREMIUM ACCOUNT

Premium account is being granted if sum of your orders during one callendar year is equal 500 euro, 700 usd or higher.

Premium accounts are being granted manually. Having such an account you are being granted a discount for all of your orders placed in Agonia Records Webstore. You will be notified about the amount of granted discount authomatically. The amount of discount depends on the total of your order. The discount refers to all products included in the premium account system. You can find such information in description of all items in the webstore. The discount does not refer to shipping costs, bank fees and paypal fees.

Agonia Records ® 2012